Privacy

About our Privacy Policy
Theory in Nijmegen cares deeply about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services accessible through it provided by Theory in Nijmegen. The effective date of these terms is 08/12/2020. With the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data we collect about you, what it is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data from misuse, and what rights you have regarding the personal data you have provided to us. If you have any questions about our privacy policy, please contact our privacy contact person; you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, what security techniques we use, and who can access the data.

Web store software

Technology

Our online platform is developed using WordPress. The payment system and back-office are custom-developed. Payments are processed by Mollie. For our web hosting, we have chosen Oxxa. Personal data you provide to us for our services is shared with this party. Oxxa has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on our agreement with them, Oxxa is required to take appropriate security measures. These include SSL encryption. Regular backups are made to prevent data loss.

We host our web store on a self-managed server. We have taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of data as much as possible. These security measures include at least SSL encryption. Regular backups are made to prevent data loss.

Web hosting

We use web hosting and email services from Oxxa. Oxxa processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services—these are not personal data. Oxxa has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Oxxa is bound by confidentiality based on our agreement. For regular business email traffic, we use the services of SendGrid and Sendinblue. These parties have taken appropriate technical and organizational measures to prevent abuse, loss, and corruption of your and our data as much as possible. They do not have access to our mailbox, and we treat all our email traffic confidentially.

Payment processors

For processing (part of) the payments in our web store, we use the Mollie platform. Mollie processes your name, address, and residence details and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. All the safeguards regarding the protection of your personal data mentioned above also apply to the parts of Mollie’s service for which they use third parties. Mollie does not retain your data longer than is permitted by legal time limits.

Reviews via WebwinkelKeur

We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to explain your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this data only to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services. We have given WebwinkelKeur permission to do so. All safeguards regarding the protection of your personal data mentioned above also apply to the parts of the service for which WebwinkelKeur uses third parties.

General purpose of the processing

We only use your data for the purpose of our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your request—we will ask for your explicit permission. Your data is not shared with third parties, except to meet accounting and other administrative obligations.
These third parties are all bound to confidentiality based on the agreement between them and us or a legal obligation or oath.

Automatically collected data

Data automatically collected by our website is processed with the aim of further improving our services. These data (such as your IP address, web browser, and operating system) are not personal data. Cooperation with tax and criminal investigations. In some cases, Theory in Nijmegen may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose it to the extent legally possible.

Retention periods

We keep your data for as long as you are our client. This means we retain your client profile until you indicate that you no longer wish to use our services. If you notify us of this, we will also consider it a request to be forgotten. Based on applicable administrative obligations, we must retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile or documents that we created in response to your assignment.

Your rights

Under applicable Dutch and European legislation, you have certain rights regarding the personal data processed by or on behalf of us. We explain below what these rights are and how you can exercise them. In principle, to prevent abuse, we send copies and transcripts of your data only to your email address already known to us. If you want to receive the data at a different email address or by mail, we will ask you to identify yourself. We keep a record of processed requests, and in the case of a request to be forgotten, we process anonymized data. You receive all copies and transcripts of data in the machine-readable format we use within our systems. You always have the right to file a complaint with the Data Protection Authority if you suspect that we are using your personal data in the wrong way.

Right of access

You always have the right to view the data we process (or have processed) that relates to your person or can be traced back to you. You can make such a request to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to your known email address, including a list of the processors who have this data, stating the category under which we stored this data.

Right to rectification

You always have the right to adjust the data we process (or have processed) that relates to your person or can be traced back to you. You can make such a request to our privacy contact person. You will receive a response within 30 days. If your request is granted, we will send a confirmation to your known email address that the data has been updated.

Right to restrict processing

You always have the right to restrict the processing of data that relates to your person or can be traced back to you. You can make such a request to our privacy contact person. You will receive a response within 30 days. If your request is granted, we will confirm to your known email address that the data will no longer be processed until the restriction is lifted.

Right to data portability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, handled by another party. You can make such a request to our privacy contact person. You will receive a response within 30 days. If your request is granted, we will send you copies or transcripts of all data about you that we have processed or that has been processed on our behalf by other processors or third parties. Most likely, in such a case, we can no longer continue our services because secure linking of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of Theory in Nijmegen. If you object, we will immediately cease processing your data pending the outcome of your objection. If your objection is valid, we will make copies and/or transcripts of data we process (or have processed) available to you and then permanently stop processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe otherwise, please contact our privacy contact person.

Cookies

Google Analytics

Our website uses cookies from the American company Google as part of the “Analytics” service. We use this service to track and report on how visitors use the website.
This processor may be obliged by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics data for other Google services. Cookies from third parties If third-party software solutions use cookies, this will be mentioned in this privacy policy.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact Information

E: [email protected]
T: 0850606453